1.Are you manufacturer or trade company?-We are manufacturer for pet products since 1998, we have our own factory for all kinds of pet toys and dog clothes and etc. Wealso have the agent for some other brand.2.What services you will provide?-OEM/ODM are available. We could customize products for you, we can turn your idea into a real item.-Free sample. Samples cost will be 100% returned after you place an order.-Free package design. Customize package are accepted, and we can design for you.-Free HD picture. We are willing to provide HD pictures for your online store if you need.-Information for latest pet products. We will send our latest products every month after we cooperated with each other.-Recommend the most cost-effective mode of transportation per your goods.3.How long we can get the samples? How long about the delivery time?-Samples time: 3-10 days.-Delivery time: 45-60 days after order confirmed. please contact us for schedule in advance during peak season.4.How about the shipping cost?-If your goods is not large, we can send goods to you via counier, such as FEDEX, DHL and etc.-If your goods is large, we will send to you via sea, we can quote the price to you, then you can choose whether use our forwarderor yours.5.What is your payment?- For samples: Alibaba trade assurance are welcome. You may use your Credit card, it's convenient.- For mass production: Alibaba trade assurance, T/T 30% deposit and balance before shipment both are available.6.Why choose us?-We are a pet products company which contains industrial and trade for more than 24 years and with rich experience in petsupplies.-We have establish four factories to produce for our customers without stop.-Our Company has passed BSCI, ISO 9001, GSV certificate. Most of our pet toys passed EN71 certificate.-We have our own design department and develop new items every month.-We only used eco-fridenly materials.7.How about the price? Can you make it cheaper?-The price depends on your demand for the item(Shape, size, quantity and package and etc)-Generally speaking, the more you order, the cheap the price.8.How do you ensure the material you use is safe?-We could provide MATERIAL SAFETY DATA SHEET(MSDS) certificate for your check.